FAQs

Prince of Philo Plants FAQ

Welcome to Prince of Philo Plants! To help answer your questions and provide clarity on our policies, here's a rundown of some common inquiries:

1. Location and Ordering: We're based in the Asheville, North Carolina area and provide nationwide shipping. Please note, our greenhouses are not open to the public, and ordering is exclusively available online or at one of our events at this time.

2. Shipping Time: Orders are shipped within 3-7 Business days of the order being placed. Shipping days are Monday through Thursday. Shipping times may vary based on your location, with one to three business days as the general estimate.

3. Coupon Code Limitations: Each transaction can only use one coupon code. Some products, including gift cards, might not be eligible for discounts. Discounts also don't apply to sales tax, shipping, and handling. Offers can't be combined, transferred, or redeemed for cash or gift cards.

4. Plant Appearance: Main pictures on the site showcase mature specimens, while secondary photos depict the size of the shipped plant. Some damage is to be expected during transit. Please read our guide on What to do when your plants arrive for more information.

5. Return Policy: Due to the delicate nature of plants, we can't accept returns. If you're unhappy with your purchase, share photos with contact@princeofphiloplants.com. We'll evaluate for a replacement or store credit if it's within the 30-days of purchase and care instructions were followed.

6. In-Stock Availability: All available plants are listed online. Sign up for email or text notifications for out-of-stock items. We will be restocking each Thursday at 2pm EST.

7. Order Combinations & Adding to Orders: Orders placed within the same week with matching names, addresses, and email accounts might be combined for shipping.  Additional orders placed before Saturday midnight might be combined for shipping.

8. Contact Us: Visit our Contact Us page and fill out the request form. Our customer service hours are from 8am-5pm Monday - Thursday with the exception of major holidays. We aim to respond to all inquires within two business days. 

Please don't hesitate to reach out if you have any more questions or need further assistance. Thank you for choosing Prince of Philo Plants for your botanical journey!